Policies

  • Non-Smoking Facility
  • Clients receiving spa services (facials, waxing, etc), please arrive 10 minutes prior to your scheduled appointment so we may keep on our scheduling and yours (15 minutes prior to massages to fill out the necessary paper work )
  • New clients of Innovations Salon and Day Spa are to please inform the front desk so proper information may be obtained (1 hour scheduling appointment needed).
  • Appointments are scheduled based upon estimated time for the salon or spa services. We recommend scheduling in advance to ensure you receive the day and time of your choice.
  • We require a 24 hour notice for all cancelations.
  • Missed salon appointments without notification will be charged 50% of the total scheduled services. Salon services 2 hours or more will be charged 100% of the service fee.
  • Spa appointments (facials, massage, etc) require a credit card on file to schedule. Missed spa appointments without notification will be charged 100% of the total scheduled services to the credit card on file. 
  • Parties of 3 or more are required to place a 50% non-refundable deposit. (Deposit will be rendered at date of service) For your convenience a 15% gratuity will be added.
  • Children are welcome to receive services. Due to insurance purposes and for their safety they must be under parental / adult supervision at all times.
  • Children are not allowed on the cutting floor or in the spa area unless they are receiving a service.
  • We provide a play area for children. Guardians are responsible for any damages that may occur and it is the guardians responsibility to maintain and straighten the area before leaving.
  • We except Visa, MasterCard, Discover, Debit, cash and checks. (Checks must obtain license number, current address and phone number; ID maybe required for information). A $35.00 service fee will be charged on all returned checks.
  • Innovations Salon and Day Spa reserves the right to refuse service to anyone at any time due to disorderly conduct or inappropriate language.

Gift Certificate Terms and Conditions

  • Not valid until payment has been received and successfully processed (When paying by check or credit card).
  • Have no cash value.
  • Innovations Salon and Day Spa reserves the right to refuse service or reverse any gift certificate for any  reason due to misconduct and full charges will be applied. (Will not be returned for a cash refund).
  • Gift certificates are non-redeemable after the expiration date has expired.
  • Any unused balances will remain on gift certificates until redeemed or the original expiration date expires, whichever occurs first.
  • All gift certificates may be upgraded, and the redeemer is responsible for any additional cost at time services are rendered.

Bridal Parties

  • Please help us keep on our schedule and yours, to ensure your special day goes stress free. All bridal party members rendering services are to arrive no later than 10 minutes before their scheduled appointment to ensure their full quality time. Late arrival, or absences may result in forfeiting an appointment, and full service charges will be applied.
  • Parties of 3 or more are required to place a 50% non-refundable deposit (deposit will be rendered at date of service). For your convenience a 15% gratuity will be added.